Privacy Policy

This Privacy Notice explains how  www.timetofurnish.com (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our online furniture platform.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant UK privacy laws.

1. Who We Are

Data Controller:

Time to furnish

www.timetofurnish.com

WhatsApp: +44 7751510365

We act as the data controller for customer personal data collected through our website.

In cases where you purchase from third-party sellers, they may also be data controllers for order fullfilment.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide

• Full name

• Delivery address

• Billing address

• Contact details (email, phone number)

• Order details and purchase history

• Account login information (if you create an account)

2.2 Automatically Collected Information

• IP address

• Browser type and device information

• Cookies and tracking data (see Section 10)

2.3 Payment Information

Payments are processed securely through third-party payment providers.

We do not store full card details.

3. How We Use Your Personal Data

We use your data for the following purposes, as permitted under UK GDPR:

3.1 To Process Your Orders

• Managing payments

• Sending order confirmations

• Arranging deliveries

• Sharing necessary data with Sellers and delivery partners

3.2 To Provide Customer Support

• Handling enquiries

• Forwarding damage or missing parts complaints to Sellers

• Communicating with delivery partners for delivery issues

3.3 To Improve Our Platform

• Tracking website performance

• Analysing customer behaviour

• Improving product listings and service quality

3.4 Legal and Regulatory Purposes

• Fraud prevention

• Record-keeping

• Complying with UK laws

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Contractual necessity — to process orders and deliver goods

• Legitimate interests — to improve our services and prevent fraud

• Consent — for marketing communications and non-essential cookies

• Legal obligation — for tax, security, and compliance purposes

5. How We Share Your Personal Data

We may share your data with:

5.1 Third-Party Sellers

Only when necessary for:

• Order fulfilment

• Handling product-related complaints

• Managing returns or replacements

5.2 Delivery & Logistics Partners

For:

• Delivering orders

• Handling delivery-related issues

• Contacting you about your delivery

5.3 Service Providers

Such as:

• Payment processors

• Email service platforms

• Website hosting providers

• IT support/security services

We do not sell or rent your personal data.

6. International Data Transfers

If any service providers transfer data outside the UK, we ensure protections are in place, such as:

• UK-approved Standard Contractual Clauses (SCCs)

• Adequacy regulations by the UK Government

• Additional technical and organisational safeguards

7. How Long We Keep Your Data

We keep personal data only as long as necessary:

• Order records: 6 years (for tax and legal purposes)

• Customer accounts: until you request deletion

• Email enquiries: typically 12–24 months

• Delivery information: until order fulfilment is complete

• We securely delete or anonymise data once retention is no longer required.

8. Your Rights Under UK GDPR

You have the following rights:

• Right to access – request a copy of your data

• Right to rectification – correct inaccurate data

• Right to erasure – request deletion of your data

• Right to restrict processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent (for marketing or cookies)

• Right to lodge a complaint with the ICO

Information Commissioner’s Office (ICO)

Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:

info@timetofurnish.com

9. Security Measures

We take appropriate technical and organisational measures to protect your data, including:

• Encrypted website (HTTPS/SSL)

• Secure payment gateways

• Limited internal access to personal data

• Regular security audits

  
  

However, no online service can be 100% secure.

10. Cookies & Tracking Technologies

We use cookies for:

• Website functionality

• Basket/checkout operations

• Analytics

• Optional marketing (only with consent)

You can manage cookie preferences through your browser settings or our Cookie Banner.

A full Cookie Policy can be provided upon request.

11. Marketing Communications

We only send marketing messages if:

• You explicitly consent, or

• You have an existing customer relationship (permitted under UK rules)

• You can unsubscribe at any time.

12. Updates to This Privacy Notice

• We may update this Notice occasionally.

• The “Last Updated” date at the top will reflect any changes.

• Continued use of the website means you accept the updated Notice.

13. Contact Us

For privacy-related questions, contact us at:

Time To Furnish

info@timetofurnish.com

WhatsApp: +44 7751510365